Login Issues

Last updated: 2025-12-07

Login Issues

Here's how to resolve common login problems.

Login page

You can log in to TVPulse from the following URL:

tvpulse.io/account

Common problems and solutions

1. Incorrect email address or password

If you see "Email address or password is incorrect":

Solution:

  • Check for typos in your email address (case, spelling)
  • Check that Caps Lock is not on
  • Check for full-width/half-width character input

2. Forgot your password

Solution:

  1. Click "Forgot your password?" on the login screen
  2. Enter your registered email address
  3. Click "Send reset email"
  4. Set a new password using the link in the email you receive
Note: Password reset emails expire after 24 hours

3. Password reset email not received

Solution:

  1. Check your spam folder
  2. Add @sdio.co.jp to your allow list
  3. Wait a few minutes and resend
  4. Check whether you might have registered a different email address

4. Password has expired

For security reasons, you may occasionally need to update your password.

Solution:

You'll be automatically taken to the password setup screen when you log in. Set a new password.

Password requirements:

  • At least 8 characters
  • Must contain letters and numbers

5. Account locked

Repeated failed login attempts will temporarily lock your account.

Solution:

  • Wait for the time shown in the error message before trying again
  • Contact support if you need to log in immediately

6. reCAPTCHA error

If you see "reCAPTCHA verification failed":

Solution:

  1. Click "Retry"
  2. Reload the page (F5)
  3. Clear your browser cache
  4. Try a different browser

7. Connection timeout

If you see "Request timed out":

Solution:

  1. Check your internet connection
  2. Wait a moment and try again
  3. Temporarily turn off VPN if you're using one

If you don't have an account

New account registration is currently handled on an inquiry basis.

Recommended environment

Supported browsers

  • Google Chrome (latest)
  • Microsoft Edge (latest)
  • Safari (latest)
  • Firefox (latest)

Required settings

  • JavaScript: enabled
  • Cookies: enabled
  • Pop-up blocker: allow tvpulse.io

If the problem persists

Please contact support.

Please include the following information:

  • Your registered email address
  • The error message shown
  • The browser and version you're using
  • What solutions you've already tried
  • Chat: The icon in the bottom-right of the screen (weekdays 10:00-18:00)
  • Email: [email protected]

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