No Search Results

Here's what to do if your search returns zero results, or not the results you expected.

Common causes and solutions

1. Check the keyword's spelling

The same word can produce different results depending on how it's written.

Solution: Use OR search to search multiple spellings at once

Starbucks OR Sutaba OR スターバックス

2. Check the date range

You may be searching outside the period the keyword actually aired.

Solution:

• Try widening the date range (e.g. 1 week -> 1 month)
• Adjust the range to match an event or release date

3. Add a search type

A term may not appear in captions but might still be mentioned verbally.

Solution:

• Select both "Text" and "Audio"
• Also try visual search (alpha)

4. Check the channel selection

The content may only have aired on specific channels.

Solution:

• Use "Select all" to target every channel
• Select both Kanto and Kansai

5. Check the commercial filter

Limiting to commercials-only or programs-only narrows the results.

Solution:

• Select "Programs + Commercials" (both included)

6. Check the search mode

Exact match mode excludes partial matches.

Solution:

• Try "Related match" mode

Checklist

Before searching, confirm the following:

• [ ] The keyword's spelling is correct
• [ ] The date range is appropriate
• [ ] Multiple search types are selected
• [ ] The target channels are selected
• [ ] The commercial filter is set to "both included"

If you still get no results

The keyword may not have aired on TV

The following cases may mean no matching data exists:

• A minor product or brand
• Aired only on local programming
• No TV exposure during the search period

Try a more general keyword

An overly specific keyword produces fewer results.

Check trend rankings

Use Trend Rankings to check which keywords are actually being broadcast.

If an error message appears

"An error occurred during search"

1. Reload the page (F5)
2. Run the search again
3. Contact support if the problem persists

"API limit reached"

You may have reached the Starter plan's monthly search limit (100 searches).

• Wait until next month
• Consider upgrading your plan

Contacting support

If the above doesn't resolve your issue, please contact support.

Please include the following information:

• The keyword you searched for
• The date range
• The search type selected
• The channels selected
• Any error message shown

• Chat: The icon in the bottom-right of the screen (weekdays 10:00-18:00)
• Email: [email protected]

Related articles

• Using Keyword Search